Privacy
Privacy notice
Your details are used for one thing: getting you offers on the job you asked about. Here is what we collect, who sees it, how long we keep it and how to have it deleted, in plain words, dated 7 October 2026.
Your details
Privacy notice for ColdPlunges.ae
This privacy notice covers coldplunges.ae. The site is run by WebsiteOS LLC, licence 2646567.01, which decides what happens to the details you send us and answers for them. It runs a quote service that is free for buyers: you tell us what you want, and we put it to one to three suppliers or installers who fit the job.
What do we collect, and why?
Your name, your phone or WhatsApp number, your email if you give it, and what you tell us about the job: the product, the place, the emirate, the room or garden and your budget. We use them for one purpose, which is to write a brief, get you quotes from suppliers and follow up on that request. We do not ask for your Emirates ID, passport or salary, and nothing on our forms needs them.
Who receives your details?
Only the suppliers or installers we ask to quote on your job, one to three of them, chosen because they sell or install that product in your emirate. They receive what they need to quote: your name, your number and the brief. No one else receives your details from us for their own purposes; the services that store and carry them are set out below. No supplier can pay to see them, and a supplier who quotes and is not chosen owes us nothing. If you buy from one of them, the contract is between you and that supplier; the supplier pays us when a sale we introduced closes, and nothing is added to your price.
- We send your details to a supplier only for the job you asked about.
- We do not pass your details to other businesses for their own marketing.
- We do not publish anything that identifies you.
How long we keep it
If your enquiry does not lead to a purchase, we keep it for 12 months, so that a follow-up question or a second quote can pick up where you left off, and then delete it. If you buy from a supplier we introduced, we keep the record of that introduction for the length of your contract with them plus five years, because it is the basis on which the supplier pays us. You can ask us to delete an enquiry earlier at any time, as the next section explains.
How do you have your details deleted?
Reply on the same WhatsApp thread and say you want your details deleted, or call us on 050 610 1186, or send the request through the form at the bottom of this page. We delete your enquiry and ask any supplier who received your brief to delete it too. The same routes work if you want to know what we hold about you, or to correct something. There is no charge, and you do not need to give a reason.
Where is the data stored?
Our database runs on servers in Frankfurt, Germany, in the European Union, and its backups are kept in the EU as well. Messages you send us on WhatsApp also pass through WhatsApp itself, which Meta operates under its own terms; the WhatsApp business account belongs to WebsiteOS LLC, so that name may appear on the thread instead of ColdPlunges.ae.
Is your data sold or used for marketing?
No. We do not sell contact details, rent them or add them to lists. The only messages you receive from us are about the job you asked about, and if you tell us to stop, we stop. The UAE's personal data protection law, Federal Decree-Law No. 45 of 2021, gives you the right to object to your data being used for direct marketing, and we treat any such request as final.
Changes to this privacy notice
When our practice changes, this notice changes with it and the date at the top moves. The version you are reading is dated 7 October 2026. How we work for buyers is on our about page. Reading costs nothing: the price guide and every other page are open without giving us anything. When you want offers, send us one message for plunge offers or use the form below. We reply within 5 minutes, and it is free for you.
Questions
Privacy questions
- Do you share my number with more than three suppliers?
- No. Your brief goes to one to three suppliers or installers who fit the job, and only for the job you asked about. If none of them suits you, tell us, and we will not send your details anywhere else without asking you first.
- Can I ask what you hold about me?
- Yes. Ask on the same WhatsApp thread, by phone or through the form, and we will tell you what we hold: usually your name, number, email if given, the details of your job and which suppliers received the brief.
- Do suppliers pay for my details?
- No. Suppliers pay nothing to receive a brief, and no supplier can buy a place in front of you. A supplier pays us only when a sale we introduced closes, and that payment never appears on your price.
- What if I only want to read the prices?
- Then you do not need to give us anything. The price guides, the venue guides and every other page on this site are open to read without a form or a sign-up. Your details come into it only when you ask us for quotes.
- Who is responsible for my data?
- WebsiteOS LLC, which operates ColdPlunges.ae under licence 2646567.01 from the Sharjah Media City Free Zone (Shams). A supplier you buy from is responsible for what it does with your details under your contract with it.
Who you are dealing with
- OperatorWebsiteOS LLC
- Licence2646567.01
- Cost to youFree
- Reply time5 minutes
Send us a request
Ask for offers, or ask what we hold about you, to correct it or to delete it. We reply on WhatsApp within 5 minutes.